1. Introduction

Humm ("we," "our," or "us") operates the website runhumm.com and the Humm social media content platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our Service, we may collect:

Name and email address (via our authentication provider)
Company name, phone number, and website URL
Business address and service areas
Brand preferences (colors, voice/tone, tagline)
Payment information (processed securely by Stripe; we do not store card details)

2.2 Social Media Account Information

When you connect your social media accounts (Facebook, Instagram, Google Business Profile) to our Service, we collect:

Social media page/account identifiers
Page access tokens (used solely for publishing content on your behalf)
Page name and basic profile information

We request only the minimum permissions necessary to publish content to your connected social media pages. We do not access your personal social media profiles, private messages, or friends lists.

2.3 Usage Data

We automatically collect certain information when you use the Service, including browser type, access times, pages viewed, and the referring URL.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Generate AI-powered social media content tailored to your business
Publish approved content to your connected social media accounts
Process payments and manage your subscription
Send you service-related communications (billing alerts, calendar reminders, weekly digests)
Improve and personalize the Service
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns and trends

4. How We Share Your Information

We may share your information in the following situations:

Service Providers: We share information with third-party service providers that perform services on our behalf, including payment processing (Stripe), cloud hosting, and AI content generation.
Social Media Platforms: When you authorize us to publish content, we transmit post content and images to your connected social media platforms (Meta/Facebook, Instagram, Google Business Profile).
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Social media access tokens are stored securely and encrypted. Payment information is processed by Stripe and never stored on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Disconnect your social media accounts at any time
Opt out of non-essential communications
Export your data in a portable format

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Services

Our Service integrates with the following third-party services:

Meta (Facebook/Instagram): For publishing social media content. Subject to Meta's Privacy Policy.
Google Business Profile: For publishing business updates. Subject to Google's Privacy Policy.
Stripe: For payment processing. Subject to Stripe's Privacy Policy.

9. Cookies

We use essential cookies to maintain your session and authentication state. We do not use tracking cookies or third-party advertising cookies. You can configure your browser to refuse cookies, but this may limit your ability to use the Service.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Website: runhumm.com